Return & Refund Policy

Damaged or Defective Products If your order arrives damaged due to shipping, or contains defects resulting from a manufacturing error on our part, we will replace the affected item(s) at no additional cost to you. To initiate a replacement, please contact us promptly at help@thenorthwest.com and provide photographic evidence of the damage or defect. In most cases, a return will not be required. However, we reserve the right to request the return of the defective item for quality assurance purposes. If a return is requested, we will provide a prepaid return shipping label.

Customer-Initiated Returns and Refunds If you wish to return an item due to personal error, change of mind, or other non-defective reasons, you must return the product in unused condition and in its original packaging. You will be responsible for all return shipping costs in these instances. All returns must be pre-approved by us. To obtain return authorization, please contact us directly at help@thenorthwest.com. Approved returns will receive a confirmation email. We do not accept unauthorized returns.

General Return Conditions All return requests must be submitted within 30 days of the original delivery date. Items returned without prior approval, not in their original condition, or that appear to be used may not qualify for a refund or replacement. Refunds will be issued to the original method of payment once the returned item is received and inspected.

Contact Information For all return or replacement inquiries, please reach out to our customer service team at:

1. Call Us: 1-800-242-6996 2. E-Mail Us: help@thenorthwest.com

3. Write Us: The Northwest Group, LLC 900 Stewart Avenue Garden City, NY 11530